After sale service form NOTEIf you do not know the information requested, please write N/ADate* MM slash DD slash YYYY Distributor's PO #* Name of requester* First Last Email of requester* Phone number of requesterJob name (if applicable) Complete product part number* HiddenType of installation*----------On the groundRecessedWallPolesSurfaceSuspendedTrackDate of installation* MM slash DD slash YYYY Application*----------FactoryOfficeStoreWarehouseOtherNumber of hours of operation per day* Describe the problem you are experiencing*Is your request about a general lighting product or an emergency lighting product?*----------General lighting productEmergency lighting productAnalysisTo better understandard the problem, please answer the following questions.What is the voltage on the job site?*----------120vac277vac347vacType of environment /ambient temperature?* How many luminaires or lamps are defectives?* Is there evidence of accumulation of water or humidity inside of luminaire?* Are the units flickering, on / off ?* Are the defective units connected to the same electrical circuit or a different circuit?* Are the units connected to a generator or emergency lighting inverter?* Have the defective units stopped functioning after a power outage or similar phenomenon?* General LightingAre the COBs or LED strips or lamps flashing or totally off?* Is there any optional control system included with the fixture (sensor, photocell, OSI, dimmer) that can be the cause of the issue? If yes, give us the number of this device.* If the luminaire has several COBs or LED strips or lamps are they all OFF or just some of them?* If the problem is LED lamps (T5/T8) used as a fluorescent replacement, what type of fixture and what type of ballast is in the luminaire?* Emergency LightingDid you charge the device for at least 24 hours before using or testing?*YesNoN/AIs the unit working in normal mode (powered by AC)?* Is the unit working in emergency mode (powered by battery?* After pressing and holding the test button, once released, does the button goes back to its original position?* Are both battery wires connected to the charger board?* What is the color of the LED indicator?* What type of DC voltage is used?*----------6Vdc12Vdc24VdcNoteIf you have a photo of the nameplate please attach it here.File Drop files here or Select files Max. file size: 32 MB.
